Car Accident Care & Roadside Assistance – Compensation Process – Garages/Workshops
Car Accident Care & Roadside Assistance
In the event of a car accident, fire or theft of the insured vehicle, the Insurer will arrange for a designated partner to be sent to the scene of the accident or at the location indicated by the Insured in order to:
Complete the “Car Accident Report” form.
Provide assistance in completing the “Amicable Settlement” form.
Take photographs of the Insured vehicle and any third-party vehicles involved in the accident.
Provide via telephone initial legal and medical advice in regards to the accident that occurred.
Call the traffic police or ambulance in case there is an injury.
The Car Accident Care and Roadside & Travel Assistance services are offered in collaboration with MONDIAL ASSISTANCE and is available 24 hours a day, 365 days a year, throughout the Greek mainland, on the islands of Aegina, Andros, Evia, Zakynthos, Karpathos, Corfu, Kefalonia, Crete, Kythira, Kos, Leros, Lefkada, Limnos, Mykonos, Mytilene, Naxos, Paros, Rhodes, Samos, Santorini, Sifnos, Syros and Chios, and in all European countries and in countries bordering the Mediterranean Sea (except Albania).
In case of a Road Car Accident or Mechanical Breakdown, please
CALL IMMEDIATELY from a landline or mobile phone at: 211 990 9089
You need to know:
Coverage is provided only to non-rental, registered vehicles, with a gross weight of less than 3,500kg, a height of up to 3m and a wheelbase length of up to 3.5m and motorcycles over 125 of volume.
In case of a traffic accident and electrical or mechanical failure of your vehicle, our specialized partner will come to the scene of the accident and undertake the on-site completion of the responsible accident declaration form and friendly settlement form. In addition, will undertake the transport of your vehicle to a workshop (garage) of your choice.
In the event of a mechanical failure, our partner will try to repair it on site, otherwise the vehicle will be transported to the workshop of your choice, as well as undertake its repatriation from any part of Greece you may be in at the time of the accident.
The Coverage includes:
On-site repair of the vehicle, if it is possible.
Returning the vehicle to a public road, if the vehicle is found off-road due to the accident.
Transportation of the vehicle to a workshop (service garage) or location of the insured’s choice (always within the Greek territory).
Storage of the vehicle (with a maximum of 3 days limit).
Hotel accomodation of the insured.
Transportation of the vehicle’s insured passengers from the point of damage or accident.
The services of a professional driver to transport the vehicle and the insured persons to their place of usual residence or to their final destination.
The finding of the spare parts necessary for the repair of the insured vehicle.
Transportation or return of the people accompanying the insured.
Rental service for a new vehicle.
HORIZON, seeking solutions that will facilitate the drivers involved in the event of a traffic accident and at the same time minimize the compensation procedures in collaboration with other insurance companies in Greece that have already joined the Friendly Settlement program, offers its customers the opportunity to be compensated quickly, minimizing the time, provided that certain conditions are met.
For receiving the best service possible, HORIZON suggests that you:
Make sure to submit it to your Insurance company as soon as possible.
To claim your compensation, please follow the steps described below:
Complete and submit the vehicle accident report to our company. Submission of the report is not required if the Accident Care service has intervened.
Contact the Damages department of the Automobile sector, in order to arrange an appointment with an expert, who will assess the damage and estimate the cost of restoring the materials damaged. The inspection of your vehicle is performed at the workshop of your choice.
Upon completion of the expert’s assessment, as well as the repair, the documents are sent as requested after contacting the specific department, in order to complete the filing of the specific traffic accident, to be later notified regarding the amount of compensation.
After following the steps above, the compensation date is set.
The company is obliged to compensate you by restoring the material damages occurred due to the accident and based on the vehicle’s value and damaged property, before the traffic accident.
The necessary documents required for the payment of compensation are the following:
Copy of ID card of the beneficiary of the compensation
HORIZON ensures the immediate repair of your vehicle’s damages in the event of an accident, providing a network of specialized garages that allows you to enjoy unique privileges, without any extra charges!
The partnered garages & service workshops are selected based on strict quality criteria and procedures followed by our experienced staff, so that you have access to the best vehicle repair units or replacement services, whenever and wherever you need it within Greece.
INDICATIVE PRIVILEGES:
Exemption from the damage handling process
Exemption from the immediate disbursement of money
Immediate vehicle replacement
If you plan to travel by car from Greece to a foreign country, don’t forget to obtain, completely free of charge, your vehicle’s Green Card, the necessary document for safe traveling abroad.
Vehicle Service Garages – Workshops
Find out which service garages cooperate with HORIZON
